MUSIC CITY EVENT PROS

Music City Events offers an optional 10% rental total damage waiver to all customers. 

Please Note:

• The damage waiver does NOT cover repair or replacement costs of items that are misused, mishandled or otherwise abused (example: a participant drives their car over the mini golf course, or their car keys cut a hole in the inflatable)
• This Damage Waiver is NOT liability insurance.
• This Damage Waiver does NOT cover theft, vandalism, silly string, misuse and/or abuse.
• This Damage Waiver does NOT cover missing equipment. Music City Events and all subsidiaries will bill for any and all missing equipment at new replacement cost.

If the damage waiver is declined and any rental items are damaged, the customer will be responsible for the full cost of repair or replacement while also covering the cost of lost revenue for events with the item(s) that will have to be cancelled. Customer is responsible for equipment from delivery until return.

Damaged equipment must be returned in order for the damage waiver to apply.

To see all details concerning our damage waiver, please review your contract.

Our inflatable rides and games are inflated using a fully enclosed electric blower unit that is powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each blower draws roughly 9-10 Amps (1,000 -1,100w) and some larger units require multiple blowers. If multiple blowers are require, each blower will need to be on its own circuit. Electricity is needed within 100 feet of the inflatable. These blower motors run constantly to keep the unit inflated so constant ample power will be required. This also means constant noise, please keep that in mind when renting indoors or an enclosed facility.

Concession equipment should not be placed on the same power source. The units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,300w). 

Our carnival and mechanical equipment requires 220v/50amp service in order to operate where listed on the item pages. We have generators for these power sources if power is not available in this format at your location.

A generator may be used to power the units if sufficient outlets/power is not available. Please see the generators page of our website for pricing.  Generators can only be used outdoor in a well ventilated area for safety of the clients and equipment.

If on the day of your rental, rain, high winds (15+ mph) or other inclement weather is predicted you will be given the option to cancel your rental or reschedule at no cost. However, once the equipment has left our warehouse, there are no refunds. If we have begged you to cancel due to the weather (even though it is not raining yet) and then the rain starts after the set up, the event is still paid for and will not be refunded. We will also have to pick the items up in the rain as our equipment cannot be set up or left out in inclement weather.

Example: The radar shows 30% rain all day, we may ask you to cancel as the sky is looking gray and it could rain at anytime. If you do not want to cancel we will remind you that if the items come off the truck they must be paid for immediately before the set up. (We would rather not take your money to keep you happy and keep your guests safe!) If we set up and the rain starts coming down, we will have to clean up IMMEDIATELY and WILL NOT refund any money for the event as we did our best to cancel and tried to refuse set up service to not take your money. (this is the most rare occasion)

Events cancelled (by the customer) are subject to a $35 administrative fee AND 3.5% of the rental deposit or total (whichever is paid) as our payment processor charges this. If Music City Events or any subsidiary cancels the event, a FULL REFUND will be issued.

Events cancelled within 7-days of the event forfeit the deposit.

Event Rainchecks are good for 1 year from the date of issue.

Our inflatables, mini golf, and other rental equipment can be setup on Grass, Pavement, and indoors on smooth surface. NO GRAVEL! If possible, all inflatables and tents should be staked in the ground for safety. If staking is not possible, weights (Sand Bags) will be required in lieu of stakes. A $5.00 Sand Bag Fee, PER SANDBAG REQUIRED will be applied for hard surfaces. Set-up location and conditions are the responsibility of the customer, and must be identified upon placing rental reservation and cannot be modified once the driver has left the warehouse. (we cannot go back and get sandbags once en route) Music City Events and any subsidiary company is not responsible for damage to underground cabling, sprinkler systems, and/or utilities. For information regarding utility locates – dial 811.

Parks and Public locations require us to have strict load-in and load-out times.

The customer is responsible for providing us with the correct load-in and load-out information. All permits and/or written permission must be obtained by the customer.

PLEASE RENT A GENERATOR FROM OUR RENTAL CATALOG IF NO POWER IS ON SITE (most parks do not have a power source)

We require a $250.00 delivery/set-up/pick-up fee that is assessed to all parks/public locations for any event. (No minimum or maximum rental price)

If you are wanting to make your event a wet rental, we need to know BEFORE the set up. This must be discussed 24 hours before the rental. We bring tarps and other pieces of equipment when setting up wet inflatables. If a dry rental is used wet without the proper set up and permission from the staff, the renter is responsible for a minimum $250 charge assessed on site, which is more expensive than the price for booking a wet rental to start with. This $250 fee will need to be paid immediately before the company leaves the location of the event.

Why?

We rent our equipment on a daily basis, therefore, we allocate the proper time for cleaning, sanitizing and drying our wet/dry inflatables. When a rental is made wet without the proper equipment it can damage the equipment, cause delays or cancellations to our upcoming schedule, and/or cause our staff to work overtime on maintenance that could have been prevented. This $250 fee is to cover a portion of those inconveniences of our staff and customers. The easiest way to avoid this fee is to book the items wet, or notify our staff multiple days in advanced.

Silly String: $500 fee Minimum; assessed on site.

Bubbles/Soap: $250 fee Minimum; assessed on site. (this is not necessary to be used for our slides as we use slide slick for a smooth surface finish)